Frequently Asked Questions
Everything you need to know about your Nine West experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
We accept returns of unworn, unwashed merchandise within 30 days of purchase. Please use our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Do you offer international shipping?
Yes, Nine West ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated during the checkout process.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and Klarna for interest-free installments.
How do I find my correct shoe size?
Our footwear generally runs true to size. We provide a detailed Size Guide on every product page to help you compare international measurements and find your perfect fit.